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four. Failing to apologize to customers in the wake of problems. One of many easiest and quickest ways to diffuse anger, create rapport, and regain goodwill with unhappy customers is to apologize. Offering an apology to a customer who experiences an issue should be a pure response from customer service suppliers. But, latest analysis reveals the startling reality that 50{ee330042d3a3dd4c7dff63c2d59da83515f5fc855cf48c8a5eaef1dd5f50c30d} of customers who voice a complaint say they by no means acquired an apology.

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